Welcome to TRINAV DIGITAL. Your trust and satisfaction are our top priorities. Please review our payment policy carefully to understand how transactions are processed on our platform.
1. Accepted Payment Methods
We support the following payment methods for your convenience:
- Net Banking
- UPI (Unified Payments Interface)
- Cash on Delivery (COD) for select locations
2. Payment Security
At TRINAV DIGITAL, we prioritize your payment security by employing industry-standard measures:
- Secure Sockets Layer (SSL) encryption protects your payment details during transactions.
- Payment Card Industry Data Security Standard (PCI DSS) compliance ensures your data is handled securely.
- Multi-factor authentication (MFA) is enabled for added protection.
We do not store sensitive payment information like card details or UPI PINs on our servers.
3. Payment Authorization
All payments are subject to authorization checks and validation by the payment processor. In case of a failed transaction, users will be notified immediately. Please verify your account details to ensure smooth processing.
4. Refund and Cancellation Policy
- Cancellations:
Orders can be canceled within 24 hours of placing the order or before dispatch, whichever comes first. - Refunds:
Refunds for canceled orders, returned items, or failed transactions will be processed to the original payment method within [Insert timeframe, e.g., 7-10 business days].
If payment was made using a digital wallet or UPI, refunds may be credited back to your account within 5 business days.
5. Disputed Payments
If you encounter unauthorized or disputed transactions, please contact us immediately at support@vermapaments.in. We will work closely with your bank or payment provider to resolve the issue.
6. Failed Transactions
In the event of a failed transaction where funds are debited from your account but not credited to the merchant, please allow 48 hours for automatic resolution. If the issue persists, contact our support team.
7. Taxes and Fees
All transactions are subject to applicable taxes (e.g., GST) as per government regulations. Any convenience or processing fees (if applicable) will be clearly displayed at checkout.
8. International Payments
We accept payments in [Insert currencies] for international customers. Exchange rates and fees are determined by your bank or payment processor.
9. Updates to the Policy
TRINAV DIGITAL reserves the right to update this Payment Policy at any time to reflect changes in our processes or regulatory requirements. Updates will be notified on our website.