At TRINAV DIGITAL, we are committed to ensuring customer satisfaction with our products and services. This refund policy outlines the terms and conditions under which refunds may be issued for purchases made through our eCommerce platform.
Eligibility for Refunds
We will issue refunds under the following circumstances:
- Defective or Damaged Products: If the product delivered is defective, damaged, or does not match the description provided on our website.
- Non-Delivery: If the product is not delivered to the customer within the estimated delivery time, except in cases of unforeseen circumstances or delays beyond our control.
- Order Cancellation: If the customer cancels their order before it has been shipped.
Non-Refundable Items
The following items and services are not eligible for refunds:
- Perishable goods, such as food, flowers, and plants.
- Intangible items, such as digital downloads, gift cards, or software licenses.
- Products that have been used, altered, or tampered with after delivery.
- Items explicitly marked as non-refundable or part of final sale promotions.
Refund Request Process
- Submit a Request: Customers must submit a refund request within [X days] of receiving the product by contacting our customer service team at [support email or phone number].
- Provide Proof: The customer must provide proof of purchase (order ID, receipt) and photographic evidence of the defect or issue, if applicable.
- Return the Product: If required, the product must be returned in its original packaging, along with all accessories and documentation. The customer may bear the shipping costs unless the return is due to an error on our part.
Refund Method
Refunds will be processed via the original payment method used during the transaction. It may take 30 days for the refund to reflect in the customer's account, depending on their financial institution.
Partial Refunds
In certain cases, partial refunds may be issued if:
- The product is returned but shows signs of use or damage.
- The product is missing parts that were not due to our error.
Exchanges
If the customer prefers, defective or damaged products may be exchanged instead of refunded, subject to availability.