Welcome to TRINAV DIGITAL! We aim to provide a seamless shopping experience, including fast and reliable shipping services. Please read our shipping policy to understand how we handle your orders.
1. Order Processing
- Orders are processed within 3 business days (Monday to Friday, excluding holidays).
- Once your order is processed, you will receive a confirmation email with shipping details.
2. Shipping Methods & Delivery Times
We partner with trusted courier services to deliver your products promptly. Delivery times may vary depending on your location:
- Standard Shipping: 7 business days.
- Express Shipping: 3 business days.
- International Shipping: Delivery times vary by destination, typically 21 business days.
Please note that delivery times are estimates and may be affected by external factors such as weather, carrier delays, or customs processing for international orders.
3. Shipping Rates
- Shipping rates are calculated based on the destination, package weight, and selected shipping method.
- You can view the applicable shipping charges at checkout before completing your purchase.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment status directly on the courier’s website or through your TRINAV DIGITAL account.
5. Shipping Restrictions
- We currently ship to [list of countries/regions].
- Certain remote or restricted areas may have additional shipping fees or limitations.
- TRINAV DIGITAL is not responsible for delays caused by customs, duties, or local regulations in the destination country.
6. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 7 days of receipt with photos of the damaged item(s) and packaging.
- For lost shipments, reach out to our support team, and we will assist in resolving the issue.
7. Address Changes & Undeliverable Packages
- Ensure your shipping address is accurate before placing your order.
- If a package is undeliverable due to an incorrect address, the customer may be responsible for additional shipping fees.